Name the ne Dword DisableSupportDiagnostics.Right-click on General and select New > Dword (32-bit) Value.Go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\General.Select Start, type regedit.exe and select the Registry editor entry from the list of results.Workaround for the Outlook sign-in issueĪdministrators need to modify the Windows Registry to turn off Support Diagnostics in Outlook. The bug is related to how Outlook is authenticating for the diagnostics in some situations. To work around the issue, you can turn off Support Diagnostics, which turns off the option to submit an In App ticket using Help and then selecting Contact Support. Microsoft notes that disabling the feature will prevent the submission of app tickets using Help and selecting Contact Support. Turning off Support Diagnostics will resolve the issue on the user machine. The company has published a workaround for affected customers to resolve the issue. The bug is related to "how Outlook is authenticating for the diagnostics in some situations", according to Microsoft's preliminary investigation. The Outlook team is investigating the issue, according to Microsoft. Microsoft confirmed the sign-in issue on the main website for personal Outlook accounts earlier this week.
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